Care Plans
Three service levels for different clinic rhythms.
Essential Care™, Professional Care™, and Premium Care™ position support as part of the SPEEDDHI ecosystem, aligned with RemoteCare™ and the clinic’s operating intensity.
Essential Care™
Core Service Package
For small and mid-sized clinics that need clear access to remote service, software corrections, and technical documentation.
Includes- Remote technical support
- Software bug fixes
- Email support
- Phone support
- Online service ticketing
- User guides and technical documents
Not Included- New software features
- Annual maintenance visit
- Priority technical support
- Backup device
Professional Care™
Professional Service Package
Recommended for high-volume clinics that need preventive maintenance, software evolution, and faster technical response.
Everything in Essential Care™, plus- Annual preventive maintenance
- Calibration check
- Mechanical inspection
- Sensor inspection
- Software updates
- New software modules
- Remote maintenance
- Priority technical support
- Online training
Premium Care™
Complete Service Plan
The most comprehensive plan for clinics that expect priority access, operational insight, and full software coverage.
Everything in Professional Care™, plus- 24/7 priority support
- Same-day remote connection
- On-site service priority
- Backup device support, subject to availability
- Priority spare parts supply
- Operational data analysis support
- Clinic performance reports
- Cloud Portal™ Premium
- All software modules
- Free access to future features
